FAQs
1. General Questions
Is Balancevie available in stores?
Balancevie products are available exclusively online at www,balancvie.top.
This way, we ensure you always receive the best quality directly from the source.
What does the 30-day trial period mean?
Try Balancevie Scratch Repair for 30 days — completely risk-free.
Not satisfied? Just contact us at: service@balancevie.top
Conditions:
- Return within 30 days
- Unused and undamaged products only
- No returns accepted for used items
2. Product Questions
How do I use Balancevie products?
Using Balancevie products is simple and designed to fit effortlessly into your daily routine. Each item comes with clear instructions for safe, effective use — whether it's part of your skincare, body care, or self-care regimen.
For best results, follow the usage guidelines on the label or visit the product detail page for more information.
What ingredients do you use?
Balancevie formulas are made with clean, high-quality ingredients — always free from harsh chemicals, parabens, and artificial dyes or fragrances.
We carefully select each component to ensure it's safe, effective, and aligned with our commitment to conscious care.
You can find a full ingredient list on each product’s page.
3. Payment Questions
What payment methods are accepted?
- Credit Card (Visa, Mastercard, Amex)
- PayPal
- Klarna
- Instant Bank Transfer
- Apple Pay
- Google Pay
Can I change or cancel my order?
Yes, within 24 hours of placing your order.
Please email us as soon as possible at: service@balancevie.top
After this period, cancellations are unfortunately no longer possible.
4. Shipping & Delivery Questions
How much is shipping?
- Free shipping on orders over AUD $62
- Under AUD $62: Shipping costs vary by country and will be shown at checkout
How long does delivery take?
- 7–15 business days
Once your order ships, you’ll receive an email with tracking information.
What if I entered the wrong address?
Contact us immediately at service@balancevie.top.
If your order has already shipped, we’ll do our best to assist, but additional shipping fees may apply for redelivery.
My package hasn’t arrived — what now?
Please reach out to us at service@balancevie.top
We’ll investigate the issue right away and help resolve it as quickly as possible.
5. Contact & Returns
How can I return or exchange a product?
You can contact us within 30 days of receiving your order at:
📩
service@balancevie.top
Returns or exchanges are accepted in the following cases:
- Manufacturing defects
- Damaged during delivery
How do I contact Balancevie?
Our customer support team is available anytime to assist you:
📧
service@balancevie.top